We hope you love what you ordered. But in case you don't—perhaps it's a little too big or the style just isn't you—we'll send you a new size, color, or style, or issue you a quick refund. Returns and exchanges are free when you use our prepaid return shipping label. . You have up to 45 days to return items purchased at Gap, Old Navy and Banana Republic, you have up to 30 days to return items purchased from Piperlime and items purchased from Athleta may be returned at any time. Full details of all our return polices can be found on our
'Policies at a glance' page.
For Gap, Banana Republic, Old Navy, and Athleta items, you can return merchandise purchased online to the appropriate store. For example, if you bought an item on Gap.com, you can return it to a Gap retail store, but not to an Old Navy store. Merchandise purchased online cannot be returned to any of our Factory or Outlet stores.
NOTE: For items marked "Mail only" and for all Piperlime items, merchandise must be returned by mail. Check your invoice first. Merchandise purchased online cannot be returned to any of our Factory or Outlet stores.
For more info:
HERE
Madewell:
Madewell gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased in our retail stores for full refund or exchange within 30 days of original purchase. Requests for refund or exchange of merchandise purchased by cash or check must be accompanied by the original receipt. Refunds will be made in the form of the original payment. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt.
TELEPHONE AND INTERNET PURCHASES
Madewell gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased by phone or online for full refund or exchange within 60 days of original purchase. Requests for refund or exchange of merchandise purchased by check must be accompanied by the original receipt. Refunds will be made in the form of the original payment. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt.
PRICE ADJUSTMENT
Madewell gladly honors a one-time price adjustment on full-price merchandise within seven days of the retail purchase or mail order ship date if accompanied by the original receipt. Items not purchased at full price are ineligible for price adjustments.
For more info:
HERE
J.Crew:
our guarantee
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange.
All in-store returns/exchanges in accordance with this policy for purchases paid for by cash or check require a government-issued photo ID.
retail store purchases
J.Crew gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased in our retail stores for full refund or exchange within 30 days of original purchase. Requests for refund or exchange of merchandise purchased by cash or check must be accompanied by the original receipt. Refunds will be made in the form of the original payment. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt.
phone and internet purchases
J.Crew gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased by phone or online for full refund or exchange within 60 days of original purchase. Requests for refund or exchange of merchandise purchased by check must be accompanied by the original receipt. Refunds will be made in the form of the original payment. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt. Orders shipped to customers in the United States may be returned or exchanged in stores in the U.S., but orders shipped to Canada can only be returned or exchanged by mail.
factory purchases
J.Crew Factory merchandise purchased in a J.Crew Factory store may be returned to any J.Crew Factory store location within 30 days of original purchase for refund or exchange. Requests for refund or exchange of merchandise purchased by cash or check must be accompanied by the original receipt. Refunds will be made in the form of the original payment. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt.
J.Crew Factory merchandise purchase by phone or online may be returned to a J.Crew Factory store or by mail within 60 days of original purchase for refund or exchange. Requests for refund or exchange of merchandise purchased by check must be accompanied by the original receipt. Refunds will be made in the form of the original payment. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt.
For more info:
HERE
Anthropologie:
Refund process
A refund will be credited back to your original method of payment, and will post approximately two days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Most returns will process in approximately two to three weeks, depending on your method of return. Gift card purchases will be refunded in the form of another card and mailed to your billing address.
Refunds for merchandise purchased over a year ago that are not accompanied by a packing list will be refunded at their current selling price.
ShoeBuy:
Return/Exchange Policy
If you are not happy with your order, we are happy to accept a return or exchange.
Return shipping is free for merchandise being shipped from within the United States.
- Return shipping is free*. We will provide you with one pre-paid UPS shipping label to return your order to us. Because we provide you with only one pre-paid shipping label per order, we suggest you wait for receipt of all items on your order before beginning the return/exchange process. After receiving all items on your order, please place all return items into one shipping box (any type of shipping box) to take advantage of the free return postage. You can return your order for up to 60 days from the purchase date, except for orders places on Shoebuy's Private Event site, events.shoebuy.com. Orders placed between November 1, 2012 — January 1, 2013 are eligible for the 90 Day Holiday Return Policy. Items that you return or exchange must be in the condition that you received them and in the original box. Shoebuy does not guarantee wear or tear or any damage unrelated to the manufacturer.
- We will send you an email confirming your request, including the 18-digit tracking number on the pre-paid UPS shipping label and a link to track the package. Once we receive your return item(s), we will credit your original payment method for the full purchase price of each item in the return shipment. Once UPS shows that we received your return package, allow 3-5 business days for your credit to be issued.
- Please allow 1-2 weeks following receipt of your return for exchanges to arrive, if you requested an exchange. We will send you an order confirmation email for your exchange order as soon as it is placed. If you are in a hurry, return your original item for a refund and place a new order online for your replacement item. This will expedite your receipt of the new/replacement item.
- Please note, Shoebuy.com can only provide free return shipping for items shipped from a U.S. address. If you are returning an item within our 60 Day Return Policy from an address outside the U.S., please ship to: Shoebuy.com / Attn: Returns / 34 Cabot Road / Woburn, MA 01801. If you are returning an item within our 90 Day Special Return Policy, please follow the same procedure. In addition, please clearly write your Shoebuy.com Order Number on the outside of the shipping box. If you have any questions regarding returns from an address outside the U.S., please call Shoebuy.com Customer Service. For Customer Service contact information and phone hours, click here.
- Please do not send your order to the manufacturer. We will take care of everything for you.
* Shoebuy.com free return postage does not apply to orders/merchandise being returned from locations outside of the United States and APO/FPO locations, or on return of items purchased from Shoebuy Private Event sales at Shoebuy's Private Event site, events.shoebuy.com.
** Shoebuy accepts returns or exchanges only for items purchased on the Shoebuy.com website. If you would like to return or exchange an item that was not purchased on the Shoebuy.com website, please contact the retailer where you made the purchase.
Neiman Marcus:
We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. Used merchandise cannot be returned unless defective. A pickup and/or restock fee may apply.
| Return Within | Amount of Credit |
| 0 to 60 days from receipt of merchandise | 100% of purchase price |
| 61 to 120 days from receipt of merchandise | 75% of purchase price |
| 121 to 180 days from receipt of merchandise | 50% of purchase price |
| 181 + days from receipt of merchandise | 0% |
Merchandise returned more than six months after the delivery date will be shipped back to you at your expense.
Sale and Online Clearance Merchandise
Must be returned within 30 days of receipt of merchandise.
Gifts
When returning a gift, a Neiman Marcus Group Merchandise Credit Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases from Neiman Marcus, Horchow, and Bergdorf Goodman stores, catalog, and online. In compliance with Federal law, for gifts valued at more than $2,000.00, the recipient will receive a check rather than a Merchandise Credit Gift Card.
Returning Merchandise By Mail
On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information.
If you use a SmartLabel, a fee will be deducted from your refund. If you prefer not to use the SmartLabel, please ship the item prepaid and insured to Sales Division, 123 Customer Way, Irving, TX 75039. For a replacement shipping label, please call
1.800.825.8000.
Other Items
All fragrance and cosmetics items must be unused, unopened, and in original packaging for a credit/refund or exchange to be issued. Restricted items must be returned using ground transportation.
Personalized and monogrammed orders cannot be cancelled or returned.
Perishable foods are not returnable. Please call us at
1.888.888.4757 for questions about your perishable items.
All precious jewelry and Cartier watches must be returned within 60 days from the date of receipt and must include all original documentation. Return/exchange policies for specific items such as jewelry, fine art, etc., will be noted on the packing slip on that item.
Please allow 10 to 14 days for the processing of your return.
Returning Online Purchases In Store
Neiman Marcus online purchases may be returned to any Neiman Marcus store (excluding Last Call and Cusp stores). Returned merchandise should be in the vendor packaging with all tags affixed and be in the same condition as when it was delivered. Simply bring the packing slip and the merchandise to any sales associate. Credit will be given to the original form of payment.
Returns without a packing slip are to be taken to the Customer Service department. Credit will be given to the original form of payment. Gift recipients will receive a Neiman Marcus Group Merchandise Credit Gift Card. The card can be used for purchases from Neiman Marcus, Horchow, and Bergdorf Goodman stores, catalogs, and online.
For more info:
HERE
Zara:
How do I return an item?
The easiest way to return an item is to take it to one of our Zara stores (as long as it is in the same country in which the purchase was made and has the section to which the product belongs – woman, man, kids). For store locations near you, please visit our
store locator.
You may also take your package to the nearest (Ground) FedEx Drop off location (
www.fedex.com) or contact FedEx directly in order to schedule a home pick up. Therefore please login previously to your zara.com account to make a return request (under section “Returns”) and select your preferred option.
Items must be in perfect condition and with their corresponding receipt. Items of underwear cannot be returned or exchanged except for those from the section for babies aged 0 to 36 months.
Gift Cards may be returned at Zara.com, it is not necessary to send the card. For further information go to the "Gift Card" section.
For more info:
HERE
TopShop:
We promise to refund any items that you are not completely happy with when you return it to us in saleable condition by mail to our warehouse in New Jersey within 14 days of receipt, or to your nearest store (excluding Nordstrom stores) within 1 month of receipt. Refunds will be credited to your original method of payment.
For hygiene reasons, we cannot offer refunds pierced jewellery or swimwear if the hygiene seal has been removed, or cosmetic products if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose. Underwear is returnable as long as unworn and with all the barcode tags. This may not apply if there is a fault with your item.
Please note, all special collection items marked with an '**' in their description on the site and on your order confirmation can only be returned to our warehouse. Our stores will be unable to return these items for you.
Please also note that items must be returned with all of the barcode tags intact. Your items should be in their original packaging. Any shoes returned to Topshop.com must not be worn, and must be returned in their original box.
Topshop stores outside of the USA currently do not offer refunds or exchanges on any Topshop.com purchases. We are sorry for any inconvenience this may cause you.
Unfortunately we are unable to offer exchanges at this time. You will need to return the unwanted item to us for processing first and then place a new order.
For more info:
HERE
H&M:
You have 30 days to decide if the item is right for you.
H&M will refund any item(s), provided that the item(s) has not been damaged, soiled, washed, altered or worn and that all labels and tags are attached. Packaged items are Final Sale for Hygienic Reasons.
For More info:
HERE
And there you have it, some information to ease the tension of shopping online & in stores!!! : )
Love y'all! - Ryn
